Refund policy

Return and Refund Policy

Contact

If you have any questions about delivery, returns, or refunds, contact our Customer Support team:

Email: support@suitoria.com
Phone: +44 744 134 2489
Customer Service Hours: Monday–Friday, 10:00–17:00 (UK time)

Returns

Return Window

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

Be in the same condition that you received it
Be unworn, unwashed, and unused
Have all original tags attached
Be in the original packaging (where applicable)
Include proof of purchase (order number/receipt)

How to Start a Return

Email us at support@suitoria.com with your order number, the item(s) you wish to return, and the reason for the return.

Once your return is authorised, we will send you instructions and, where applicable, a return shipping label. Items sent back without authorisation may not be accepted.

Returns for UK Customers

We provide free Royal Mail tracked returns within the UK, where applicable.

Email us at support@suitoria.com to get information.

UK exchanges: UK customers may request an exchange (subject to availability) within 30 days of delivery.

Returns for International Customers

International returns are accepted for refunds only.

If you need a different size or colour, return the original item for a refund and place a new order.

For cross-border returns, label the parcel as "Returned unwanted GB purchase" to help avoid additional import taxes.

International return shipping costs are the customer’s responsibility unless we confirm in writing that we will provide a prepaid return label for your return.

General Return Guidelines

Items must be in original, sellable condition.
Worn, washed, damaged, or altered items will not be accepted for refund.
Suits are sold as complete sets. Individual pieces from a set cannot be returned separately.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if any item is defective, damaged, or incorrect. We will review the issue and work to resolve it as quickly as possible.

Exceptions & Non-Returnable Items

Gift cards
Custom or personalised products (special orders / made-to-measure)

Return Addresses

Country	Address
🇬🇧 United Kingdom	Suitoria, Unit 6, Sterling Park, Pedmore Road, Brierley Hill, DY5 1TB, UK
🇮🇪 Ireland	Coll-8 Logistics - EZI - Suitoria, Unit 2, Baldonnell Business Park, Baldonnell, D22 XK20, IE
🇺🇸 United States	GEPS - EZI - Suitoria, 845 Carol Court, Carol Stream, IL, 60188-9408, US
🇩🇪 Germany	Suitoria - Co Ezi Returns, Industriestraße 30, Kirchgellersen, 21394, DE
🇫🇷 France	Ezi Returns - Suitoria, 70 Avenue Jean Jaurès, Bagnères de Luchon, Haute Garonne, 31110, FR
🇮🇹 Italy	IFS / Ezi Returns / Suitoria, Via dell'Industria 58/A, Paderno Dugnano, Milano, 20037, IT
🇪🇸 Spain	DEVO - EZI - Suitoria, Calle Narcis Monturiol 41, Marbella, Malaga, 29603, ES
🇨🇦 Canada	No3rd - Ezi - Suitoria, 10001 Boulevard Ray-Lawson, Anjou, Quebec, H1J 1L6, CA
🇦🇪 United Arab Emirates	Toil & Tinker - EZI - Suitoria, Warehouse 11, Al Quoz Industrial Area 1, Al Asayel Street, Dubai, U.A.E.
🇵🇹 Portugal	MULTISOURCE, Lda. - EZI - Suitoria, Estrada de Santo Antão, 9, IC2 – Pavilhão D, Batalha, 2440-901, PT
🇳🇱 Netherlands	Global eCommerce Experts - Suitoria, Ezi Returns, Rijnlanderweg 766 Unit H, Hoofddorp, 2132 NM, NL
🇸🇪 Sweden	Logic Consulting - EZI - Suitoria, Röra Byväg 5, 41878 Göteborg, SE
🇵🇱 Poland	Qlink - EZI RETURNS - Suitoria, Hala DTA Moszna-Parcela 29 C4/U5, 05-840 Brwinów, PL
🇲🇽 Mexico	LES OFERS Q S DE RL CV - Ezi - Suitoria, Luis Martinez - EZI, Sierra 508 A Real del Sol, Cienega de Flores, Nuevo Leon, 65550, MX
🇧🇪 Belgium	EZI Belgium Return Address, TSG Logistics - EZI – Suitoria, Désiré De Bodtkaai 27, 9400 Ninove, BE
🇹🇷 Turkey	Suitoria, Kazım Karabekir Mh., Şht. Ömer Faydalı Cd., No: 237/A, 77200, Yalova, TR

Refunds

Once we receive and inspect your return, we will notify you by email to confirm whether your refund has been approved.

If approved, refunds are issued to your original payment method.
If approved, refunds are processed within up to 7 days after we receive and inspect your return, and it may take up to 10 business days for your bank/card provider to post the refund.
The initial delivery charge is non-refundable.
Orders shipped with free delivery will receive a full refund of the product price (subject to return conditions).

Returns must be requested within 30 days of delivery. Returns requested after 30 days are normally not accepted. If we approve an exception in writing, a 20% restocking fee may apply.

If more than 15 business days have passed since your refund was approved and you still have not received your funds, please contact us at support@suitoria.com.